Liability and insurance

DRAFT — limits and insurance cover to be confirmed by legal review before launch.

Custody

Our responsibility starts when our team takes custody of your baggage or item and records it, and ends at proof of delivery. Before collection, the airline's conditions of carriage apply.

What is covered

Loss or damage caused while in our custody, up to the published limit per bag, unless caused by the contents themselves, by inadequate packing, or by prohibited items. Pre-existing damage noted at collection is excluded.

What to do

Report loss or damage within 48 hours of delivery through your status page or support, with photos. We respond within five working days.

Valuables

Cash, jewellery, electronics, documents and medicines should not be placed in checked or stored baggage; they are covered only if declared and accepted in writing.