Is there a charge if you do not find it?

No. You only pay the agreed fee if the item is found and delivered.

What if I left it on the plane?

Items found on board are handled by the airline. If it was a supported airline we can chase it for you; otherwise we will point you to the right desk.

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Lost item recovery

Left something at the airport? Tell us and we will try to recover it.

Phones, laptops, documents, jackets — items left at security, the gate or the aircraft. We coordinate with the airport lost-and-found and deliver the item to you if it is found.

Get your bag back

Where it is available

Available at our live airports.

King Abdulaziz International Airport (JED) · King Khalid International Airport (RUH) · Prince Mohammad bin Abdulaziz International Airport (MED)

Coverage

Price

Quoted once the item is found and before any charge. Nothing to pay if the item is not recovered.

Nothing is charged now. You pay only when we confirm your request.

How it works

1
Choose the airport and where you think you left the item.
2
Describe it, with a photo if possible.
3
Authorise us to collect it on your behalf.
4
We search, keep you updated, and deliver it once found.

Common questions

Is there a charge if you do not find it?: No. You only pay the agreed fee if the item is found and delivered.
What if I left it on the plane?: Items found on board are handled by the airline. If it was a supported airline we can chase it for you; otherwise we will point you to the right desk.