Only after we have collected your bag from the airport. Nothing is charged when you submit the request.

Do I need to report the bag to the airline first?

It helps if you already have a reference from the airline's baggage desk, but it is not required. We will contact the airline for you.

How long does it take?

Most bags that have already arrived are delivered within the same day. If the bag is still travelling, we deliver it as soon as it lands.

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Delayed or missing bag delivery

Your bag did not arrive? We will find it and bring it to you.

If your bag was delayed, left behind or went missing on a supported airline, tell us about it once. We handle the airline, collect the bag when it lands and deliver it to your door.

Get your bag back

Where it is available

Available for bags on supported airlines arriving at our live airports.

Saudia · King Abdulaziz International Airport (JED) · King Khalid International Airport (RUH) · Prince Mohammad bin Abdulaziz International Airport (MED) · Jeddah · Makkah · Madinah · Riyadh

Coverage

Price

Fixed delivery fee shown before you confirm. You pay after we collect the bag, not before.

Nothing is charged now. You pay only when we confirm your request.

How it works

1
Select your airline and airport — we tell you immediately if we can help.
2
Add flight and bag details, and a photo if you have one.
3
Authorise us digitally to collect the bag on your behalf.
4
Tell us where to deliver. We confirm the fee, then send updates until the bag is in your hands.

Common questions

When do I pay?: Only after we have collected your bag from the airport. Nothing is charged when you submit the request.
Do I need to report the bag to the airline first?: It helps if you already have a reference from the airline's baggage desk, but it is not required. We will contact the airline for you.
How long does it take?: Most bags that have already arrived are delivered within the same day. If the bag is still travelling, we deliver it as soon as it lands.