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HalaBag
العربية

Your bag, handled.

Did your bag not arrive? Forget something at the airport? Send us a photo of your bag tag and we take it from there.

Get your bag back

A photo or screenshot of your bag tag, boarding pass or passport page is enough. Add your number and we call you back.

Take a photo now or upload a screenshot. JPG, PNG, HEIC or PDF up to 5 MB.

Saudi mobile, e.g. 05X XXX XXXX. We send updates by SMS.

Nothing is charged now. You pay only when we confirm your request.

Prefer to type the details? Enter details

Services

What can we do for you?

A bag handed to a passenger at their door
01

Delayed or missing bag delivery

Your bag did not arrive? We will find it and bring it to you.

If your bag was delayed, left behind or went missing on a supported airline, tell us about it once. We handle the airline, collect the bag when it lands and deliver it to your door.

Where it is available: Saudia — King Abdulaziz International Airport (JED) · King Khalid International Airport (RUH) · Prince Mohammad bin Abdulaziz International Airport (MED)

Request deliveryLearn more
An airport baggage belt
02

Lost item recovery

Left something at the airport? Tell us and we will try to recover it.

Phones, laptops, documents, jackets — items left at security, the gate or the aircraft. We coordinate with the airport lost-and-found and deliver the item to you if it is found.

Where it is available: King Abdulaziz International Airport (JED) · King Khalid International Airport (RUH) · Prince Mohammad bin Abdulaziz International Airport (MED)

Report a lost itemLearn more
Pilgrims with their baggage on the way to the holy sites
03

Hajj & Umrah baggage

Travel without your bag. We move it between airport, hotel and the holy sites.

Pilgrims and groups: hand your bags to us at the airport or hotel and find them waiting at your next stop. Sealed, tracked and delivered on schedule.

Where it is available: Jeddah · Makkah · Madinah

Book Hajj baggageLearn more
A passenger with luggage in a Saudi airport arrivals hall
04

Land & Leave

Land, hand us your bags, and leave. We deliver them to your door.

Skip the wait at the belt and the taxi with three suitcases. After you land, our team collects your checked bags at the airport and delivers them to your home or hotel, usually within hours.

Where it is available: King Abdulaziz International Airport (JED) · King Khalid International Airport (RUH) · Prince Mohammad bin Abdulaziz International Airport (MED)

Book Land & LeaveLearn more
05

Track your bag

See where your bag is, right now.

Enter your bag tag number and airline. We show the current stage, the last update and what happens next.

Where it is available: Saudia

Track a bag
How it works

How it works

Four steps. Three of them are ours.

  1. Send a photoAirline, flight and tag number. Two minutes on your phone.
  2. We searchYou authorise us digitally, and we deal with the airline and the airport for you.
  3. We confirmSMS updates at every step, plus a link you can share.
  4. We deliverFor recovery services you pay only after we have your bag.

Watch your bag move

From the airport to your door, every stage on your phone. No app to install.

Coverage

Where we operate

Supported airlines and airports — checked before you start any request.

JEDRUHMEDDMMTIFYNB
LivePlanned

Airlines

Airports

Coverage
About

Why travellers trust us with their bags

  • Pay when we have your bag

    Recovery services are charged after collection, never at request.

  • Digital authorisation

    Your consent is recorded with time, date and device, so the airline releases the bag to us lawfully.

  • Proof of delivery

    Photo and confirmation at handover, sent to you.

  • A real support team

    Chat and email, every day, in Arabic and English.

3
airports served

What passengers say

Verified passenger reviews will appear here after launch.

Hajj & Umrah

Travelling for Hajj or Umrah?

Move your bags between airport, hotel and the holy sites without carrying them. Groups welcome.

Hajj & Umrah baggage
Groups & agencies

Organising a group?

Hajj and Umrah organisers, tour operators and travel agencies: talk to our team about group baggage.

Group enquiry
Support

Support

Chat is fastest. Every conversation is linked to your request.

Chat with us
TrackRequest delivery