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HalaBag
العربية

Delayed or missing bag delivery

Delayed or missing bag delivery

We act only for bags on airlines we work with, at airports where we operate.

  1. 1Airline & airport
  2. 2Bag details
  3. 3Authorisation
  4. 4Delivery
  5. 5Review

First, let's check we can help

About the bag

Saudi mobile, e.g. 05X XXX XXXX. We send updates by SMS.

For your confirmation and receipts.

The flight your bag should have arrived on.

The 10-digit number on the sticker the airline gave you at check-in (starts with your airline's code).

The reference you got from the airline's baggage desk, if you reported the bag.

Colour, size, brand, anything that helps us recognise it.

Helps our team recognise it. JPG, PNG or HEIC up to 5 MB.

Photo or PDF. Some airlines require it before releasing a bag.

Authorise us to act for you

Airlines and airports release a bag only to its owner or someone the owner has authorised. This authorisation is recorded with the date, time and your device, and attached to your request.

I, [Full name], holder of mobile number [Mobile number], authorise HalaBag Baggage Solutions Company and its agents to act on my behalf to locate, collect and take custody of my baggage or item described in request HB-•••••• from [Airline] and/or King Abdulaziz International Airport (JED), to present this authorisation and my flight details to the airline, ground handler and airport authorities for that purpose, and to deliver the baggage or item to the address I have provided. I confirm that the details I have given are accurate, that I am the rightful owner or authorised custodian of the baggage or item, and that it contains no prohibited or dangerous goods. I understand that HalaBag's liability is governed by its published liability terms and that the delivery fee is payable only after collection. This authorisation is valid for this request only.

Where should we deliver it?

Delivery outside the airport's city carries a surcharge, shown below.

Building, street, and any landmark. Our courier will call before arriving.

Delivery fee

SAR 89 (VAT included)

Shown now, charged only after we collect your bag.

Nothing is charged now. You pay only when we confirm your request.

Check and send

Response within 2 hours

Available for Available for bags on supported airlines arriving at our live airports. only. Check coverage before you start.