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Frequently Asked Question

HalaBag is a door-to-door luggage pickup and delivery service across Saudi Arabia. Whether you're a pilgrim, tourist, or traveler, we help you move your luggage easily from homes, hotels, and airports.
We currently serve all major cities across Saudi Arabia including Makkah, Madinah, Jeddah, Riyadh, and Dammam.
You can easily book through our mobile app. Just select your pickup and drop-off location, date, and number of bags.
We recommend booking at least 24 hours in advance. Same-day service may be available in select locations.
Yes, you can modify or cancel your booking via our app or by contacting our support team.
Every bag is tagged with a unique tracking code. You can view real-time updates through our tracking page or app.
Absolutely! All luggage is handled by trained professionals and is insured against loss or damage during transit.
We handle suitcases, duffel bags, and standard checked luggage. Oversized or fragile items may require pre-approval.
Yes! We work closely with partner airlines as Saudia Airlines to deliver delayed or forgotten luggage straight to your hotel or home.
Pricing depends on your location, number of bags, and delivery urgency. You’ll see an exact quote during booking.
We accept credit/debit cards and Apple Pay. Payment is made online at the time of booking.
Our support team is available 24/7 via chat, phone, or email. We're here to help you every step of the way.
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